Rob Millar

Customer-led transformation – helping to put the customer at the heart of your business.

I am a strategic advisor with over 20 years’ experience of working globally at Board level with major brands across multiple industries. My area of expertise is in helping organisations create sustainable growth by restructuring their entire operating model to truly put the customer at the heart of their business.

I am responsible for the development of internationally recognized thought leadership in the discipline of customer-led change that has been proven across a multitude of successful strategy, innovation and transformation programs. I have spoken at numerous conferences, business events and universities, and have been quoted across multiple publications on this topic.


I have been managing consulting organisations since 2004, having been involved in the development, sale and exit of two very successful niche consulting firms, the second of which was short-listed for New Management Consultancy of the Year.

As part of this, I have led over 40 major programs of work across multiple industries, the majority of which have focused on driving long-term sustainable growth. My client list covers a wide range of industry verticals including TMT, Financial Services, Retail, Utilities, B2B, Logistics, Real Estate, Utilities and Events. This has given me a unique perspective on being able to take best practices from other sectors when looking at potential solutions for new clients.

A core element of all projects is the focus on building the emotional buy-in by executives and staff, to compliment the more logical approach to solving the issues that we are working on. This involves gamifying a lot of the interactions and spending significant time in 1-2-1’s with leaders to help them understand their personal and professional goals.


Very energetic and informal, focusing on bringing teams along on a journey, challenging their preconceptions and getting them to align around common goals.


  • Full Time MBA with Distinction - Manchester Business School, UK 1997 – 1999
  • 1st Class (with Distinction) BSc. (Hon’s.) Management Science with Computing - University of Kent at Canterbury, UK 1989 – 1992


Leadership Development:

Worked with leadership teams from Fortune 500 companies down to £25M turnover businesses to help them navigate key changes to their businesses.


Coached a large number of C Level executives both during interview process and in role to support their personal and professional goals.

Executive, Board and Team Facilitation Development:

Have spent 20 years facilitating Exec, board and team meetings where the focus has been on.

Executive and High Performance Coaching:

Coached a large number of C Level executives both during interview process and in role to support their personal and professional goals.

Sector Expertise

  • Retail
  • Banking
  • Travel
  • Central Government
  • Media
  • Telecoms
  • Third Sector
  • Utilities
  • Events
  • Logistics
  • Real Estate

Clients Include

  • Lloyds Bank
  • Southern Water
  • Regus
  • Informa
  • Clarion
  • Kodak
  • Food Standards Agency
  • Thomas Cook
  • Channel 4
  • Yodel
  • Western Union
  • RSA
  • BBC Worldwide
  • Emap
  • CME
  • QVC
  • Harper Collins
  • Trader Media Group
  • Metro International
  • BT
  • Openreach
  • Warburg Pincus
  • QBE
  • O2
  • Tesco
  • Readers Digest
  • GlaxoSmithKline
  • Cable & Wireless
  • Argos
  • Gala Coral

“Led the biggest turnaround ever in Reed UK’s portfolio of events”

Director Reed Exhibitions

“Due to the success of the program, the MD has requested that the same approach is used for the top five priority initiatives”

Director Lloyds Bank

“Rob and his team worked very closely with us to define and deliver a new strategy that has not only countered this competitive threat but has also fundamentally transformed our business and is driving major growth. They has been a brilliant partner throughout our journey, challenging us at all stages, and providing different types of support as we have evolved.”

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